Returns & Warranties

RETURNS & WARRANTIES

Before You Return Your Product...
Our technical support engineers are trained to troubleshoot your application problems. Please contact us at +1 303.426.4521 for assistance.

STANDARD REPAIR CHARGES

Once the product is repaired, we will contact you with the repair charges. We require a P.O. for all repair charges prior to return shipping on the product.

Charges for NON-WARRANTY repairs:

  • Board- level products - $150.00 per hour, not to exceed the cost of the product.
  • System- level products - $150.00per hour, 2 hour minimum

NO DEFECT FOUND (NDF) CHARGES

In the event no product defects are found on a warrantied or non-warrantied product, NDF charges will apply.

  • NDF fee: $150.00

RUSH REPAIR CHARGES

Rush repair services (48 hours) are available on certain warrantied and non-warrantied products.

  • Rush repair fee- $150.00, plus standard repair charges

WARRANTY REPAIR

Octagon warrants that any system level product and components within systems of its manufacture shall be free of defects in materials and workmanship for 14 months from date of purchase.

If an obsolete product is returned for repair, efforts will be made to repair the product.  This may not be possible if parts are unavailable.  If the product is still within the warranty period and a replacement product is not available, a credit may be given.

For resale items like displays, we extend the manufacturer's warranty to one year.

Batteries, fuses and opto modules are not accepted for repair.

ADDITIONAL TERMS CONDITIONS

Octagon understands that customers may need to alter their systems for their final configuration.  Octagon recognizes that some of these alterations will be done for convenience or proprietary reasons.

Customers must notify Octagon Systems technical support prior to altering originally- configured systems. This will provide Octagon with a better understanding of the usage of its systems and any issues that may arise from the alterations. Octagon does not guarantee the proper operation of systems after alteration, and the decision to proceed is at the sole discretion of the customer.

Octagon strongly urges any additions to systems only where sockets are provided. Alterations to the system components are expressly forbidden and shall void the warranty.

After repair, each Octagon system is tested prior to delivery using production test software.  As a result, any settings altered by the customer, data and customer installed software will be lost.  It is strongly recommended that customers make a backup copy of their settings prior to sending the unit for repair. In some cases it may be necessary to remove customer- added hardware to return the system to its original configuration.

Octagon will not be held responsible for damage caused by added hardware. Customer-added hardware will not be tested by Octagon.

Damage done to the system due to customer- added hardware will void any warranty. It is also mandatory that all work done to these systems be completed in a ESD safe environment.